What You Get
What You Get
Need More Details? Check Out Our Brochures
What You Need to Know
Day-To-Day Recommended
R225
Waiting periods
- WhatsApp Clinical Line: available immediately
- 24/7 Assistance Programme: available immediately
- Emergency transportation: available immediately
- Accidental death: available immediately
- Trauma room admission: available immediately
- Virtual and in-person GP visits, acute medicine, tests & scans: available after 30 days
- Chronic medicine: If you have a pre-existing chronic condition, you can use chronic benefits after 12 months. If you are diagnosed with a chronic condition once joining, you can claim chronic medicine benefits within 3 months
- Dental & Optical: available after 3 months
- Specialist visits: available after 3 months
Exclusions (summary)
- No cover for hospital illness
- No cover for accidents (only trauma room for accidents)
- No cover for maternity in hospital
- No cover for voluntary hospital stays
See brochure for full list and definitions.
iPremier
R309
Waiting periods
- WhatsApp Clinical Line: available immediately
- 24/7 Assistance Programme: available immediately
- Emergency transportation: available immediately
- Accidental death: available immediately
- Trauma room admission: available immediately
- Virtual and in-person GP visits, acute medicine, tests & scans: available after 30 days
- Chronic medicine: If you have a pre-existing chronic condition, you can use chronic benefits after 12 months. If you are diagnosed with a chronic condition once joining, you can claim chronic medicine benefits within 6 months
- Dental & Optical: available after 6 months
- Specialist visits: available after 3 months
Exclusions (summary)
- No cover for hospital illness (accidents only)
- No trauma room cover
- No cover for maternity in hospital
- No cover for voluntary hospital stays
See brochure for full list and definitions.
MediClub Knowledge Library
Overview
How it works
- MediClub is a WhatsApp clinical-led service.
- Members chat to our Clinical Team on the WhatsApp Clinical Line whenever they need help.
- The team assesses symptoms and provides guidance.
Claiming for any costs you pay to providers
Reimbursement
- If you visit an out-of-network GP, you will be liable for any co-payment.
- No reimbursement is made for costs of benefits not included in the plan.
MediClub Contact Details
WhatsApp Clinical Team & Concierge Helpdesk
Administrative Queries
Dentistry
Optometry
Ambulance Service via ER24
24/7 Assistance Programme:
Trauma Counselling; Legal & Financial Counselling; Personal Health Advisor
How MediClub Works
Skip the queues and get affordable healthcare right from your phone. With MediClub’s WhatsApp Clinical Line, help is just a message away.
- Set appointments at a Network GP (first 6 GP visits where applicable)
- Authorisation or claiming issues at a Network Provider (GP, pharmacy, specialist, hospital)
- Change personal details (name, address, cell number, email)
- Check your benefits balance
- Prescription medicine
- X-rays
- Blood tests
- Minor procedures
- Specialists* (annual limits vary by plan)
Notes: Actual limits vary by plan. See your plan details for OTC allowances, in-person GP visit limits, and specialist annual limits.
Available hours:
Monday to Friday: 08:00 – 18:00
Saturdays: 08:00 – 14:00
Closed on public holidays
Find out more about
National HealthCare Group
Founded in 2017 by Dr Reinder Nauta and Dr Mandla Moyo, National HealthCare Group was built with a clear mission: to make quality private healthcare affordable and accessible to South Africans who need it most. With the backing of African Rainbow Capital, we have curated innovative products like MediClub iConnect, MediClub: Day-To-Day and MediClub iPremier– giving both individuals and employer groups simple, reliable healthcare options.
Today, we support more than 24,000 beneficiaries nationwide through an extensive network of over 2,000 doctors. Our reach grew even stronger in 2019 with the acquisition of Enablemed, adding a proud 25-year heritage and doubling our provider network.
As an accredited Administrator and Managed Care Organisation, we deliver end-to-end services – from provider network management to administration and managed care.
At National HealthCare Group, our goal is simple: better health for individuals, stronger households, and a more productive workforce.
Get in touch
Need to get in touch? Fill out the form with your inquiry or find the offices you'd like to contact below.
+27 86 000 2402
NHGcustomercare@nationalhealthcare.co.za
Pretoria Offices
PPS Centurion Square
Cnr Heuwel & Gordon Hood Road
Centurion, Pretoria
0046
Cape Town Office
206 Main Rd
Claremont
Cape Town
7708
